ONEINCHGROUP.com

I bought my sig P238 about a month after it came out. What a mistake It has given me nothing but problems. Sig’s customer service is by far the worst I have ever dealt with. First it had failure to fire, failure to go full battery, jams and failure to extract. Sent it in got it back about two weeks later not bad. Then went to fire it. Every clip had one or more failures to extract or jams. Contacted Sig I was instructed they need 500 rounds of FMJ put through before fully broke in and to expect the problems. After allot of time searching finally gathered together 700 over time and put them though. I would shoot any where from 50-100 rounds at a time then clean using Hoppes #9 and M-Pro 7 and Break free CLP changing it up each cleaning. Still failures to extract and jams. Sent it into Sig on the 4th of December After not hearing from them for a couple weeks emailed asking about the status of my pistol. I was told it was sent out on the 8th. I told them I did not receive it yet it then being the 20th of Dec. They did not seem to think it was an issue that I never received my gun. I then got the fed ex tracking number and found someone else had received it and signed for it. Sig had sent it to the wrong address. When I told Sig about this they down played it as no big deal stating they would get the gun back. I told them I did not want it back not knowing what may have happened to or been done with it while in a strangers hand who didn’t even have to pass a back ground check. It was not until the ATF and Local law enforcement were involved that When I contacted sig they told me they would replace it with a new gun of the same model. The gun they sent out to the wrong person had moved after and the gun is lost. I asked about the 500 rounds of ammo and after talking to Diana Chapman the manager of Sig’s customer service was instructed for another $100 I could buy a different p238 model. I can pay that amount here if I wanted that. I asked about all the time I had to spend with them and they would do nothing. They want to charge me full MSRP for any other model but when I asked about a refund they said they would do nothing about the ammo and time I had spent with them to break in the pistol and would only refund the store I bought the gun from. I told them I worked at a gun store and had always in the past recommended them as a high quality firearm and was told I was not their only customer. Sig’s quality over the past 5 years has greatly decreased the German company who bought out the Swiss need to reevaluate their system and bring back the quality and dependability that Sig used to be. At this moment I am still in the process with Sig about a resolution I told them I do not want the same model I had issues with and wanted some compensation for them loosing my gun as well as all the money I had spent breaking in the first. At this time they are doing nothing. And basically told me take it or leave it.

I call shenanigans on them saying that you weren't there only customer. WHo in their right mind would say that. Nobody who is trying to sell anything unless you got belligerant with them.

I don't know if this guy is telling the whole story and if it is the right story. I been dealing with Sig for years and in those rare instances that I had a problem they immediately rectify it and I even got a better deal once on a p239 that was defective. It is easy to blast others but we should be carefull, when we write this reviews, to make sure that we tell the whole truth.